© 2020 TopResume, All Rights Reserved. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. For a Customer Service Representative resume, your reverse-chronological work history should be the focus, with your education history and skills coming in second place. Here is a detailed customer service job description … Time Management. Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution, Keep records of customer interactions, process customer accounts and file documents, Follow communication procedures, guidelines and policies, Resolve customer complaints via phone, email, mail or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multi-task, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred. View All Agent Resumes Has knowledge of commonly-used concepts, practices and procedures within a particular field. Customer service summary for a resume is a brief… summary of your relevant professional experience and key achievements. Customer Service Manager Resume Example The following is an example of a resume for a customer service management position. Customer Service Job Description Job description for customer service job. FREE Resume Builder, Or Learn More By Clicking Here (limited time offer), Copyright © 2001 - 2016 Sourceline Media, Inc., All Rights Reserved. The customer service job description gives you a good understanding of the duties, responsibilities and skills involved in customer service work. By helping … Worked as a team member performing, product assistance and cleaning. 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