Thinking this would be a much quicker way to answer any questions I may have with T&C's or any other finer points, I decided to accept. Optus, also known as yes, is Australia’s second oldest telephone company. How do you access Optus Live chat? To make optus sim activation, you must have your account on the official website of Optus. Optus. 1300 727 414 . 9AM - 5.30PM. Wednesday. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. In total, there are 2 ways to get in touch with them. Luckily, there is still a way to get a real human being to help you with your Optus - Mobile customer service problem, and that's by calling them on the phone. Archive View Return to standard view. Search. Optus contact information - compared. Whirlpool Enthusiast reference: whrl.pl/RcZ3oa. Sometimes with a discount. *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Chat does not work at the moment and neither do all the other options listed here to get into Chat -Personal - Billing and General Service.WA time is 10:05 AM. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. http://www.optus.com.au/shop/notices/service-chat. Take a chill pill. Optus Broadband. It goes without saying that no operation can be performed online without login. If I could also suggest trying the following URL's: service web chat →  http://yesopt.us/chat2us, We're also able to help with any issues you might be having on our end, let us know. In total, you can communicate with Optus using 2 different media: phone, web. Contact Optus customer service. Website. One shop considered the phone "dead on arrival". Find a Store. No more recharging or daily limits! Oh No! Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Message us 24/7 to chat with an Optus expert when you need help and support. User #322728 68 posts. This can be caused by a number of things: Long period of inactivity. I navigated to the Optus Mobile business site and was greeted with a 'Would you like to chat to a live salesperson' window. I want to talk to someone from Optus as my phone isnt working atm. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Hey @mattyn07 any luck getting in touch. 131 car spots available. To experience the flexibility and freedom of Optus Prepaid, check out our Prepaid Plans.If you're interested in getting a new phone or 12 month SIM Only plan, you can upgrade to one of the offers we've put together for you below and we'll arrange to switch your number and service over to your new Postpaid account. Please ensure you abide by the community guidelines. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Just a few easy steps — and you’re able to enjoy Optus services further, whether they are mobile connection, broadband, or some product delivered. Terrible service trying to get any info about order. Accessories 10% off offer: Online offer only. $45 /month. Customer help on Optus home products and services. SIM Only plan for 12 months. Contacting Optus - Mobile. Optus activate sim. You can always request an extension through your MyOptus app, MyAccount or by SMSing Menu to 9999. We couldn't recognise your mobile number. GB DATA . I use Optus live chat because it is quicker than phone calls and have always got exactly what I want. *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). GetHuman and Optus - Mobile have no relationship whatsoever. • Chat with Optus experts inside the app • Provide app specific feedback IMPORTANT INFORMATION Optus experts can only assist existing Optus customers with their support needs. We're always happy to lend a hand. Tap Tips & support. We've recently switched over to Messaging. Session Timeout. Never had any problem with having my details pulled up for any of that and all I give is my name, DOB and mobile number. Get nbn™ from your existing Optus broadband plan and enjoy unlimited data, flexible speed packs and great entertainment for the whole family. Tuesday. Live chat tell me to go into optus store , optus store tell me to call optus. In total, there are 2 ways to get in touch with them. Please select from one of the choices below. Optus contact information - compared. Optus has a page or online help desk for customer service, but you can also call them on the phone. Recharge with Credit Card or Debit Card; Recharge with PayPal; Setup AutoRecharge; Recharge with … Whirlpool. Optus Live Chat - Feedback/Experience. last updated – posted 2016-Nov-28, 9:08 pm AEST posted 2016-Nov-28, 9:08 pm AEST … Optus - Mobile Phone Number: 1300 300 937. Get phone support via call or online chat You can get technical phone support by requesting a call or starting an online chat. Min. Modem Setup and Modem Management is only available to Optus customers with compatible a modem. Log in to access your username@optusnet.com.au email address Email Address. Available to all customers purchasing accessories on www.accessories.optus.com.au. You will then receive a call from the Google support team. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. Chat to specialists, today. While Optus does not offer live chat, they do have a phone number. Tap into your account with the My Optus app. Tap the settings icon. Email Fkn circus 2020-12-10 01:39:09 @cryptkeeper_0 Ordered an iphone 12 Pro from @optus, in store. 9AM - 5.30PM. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. These represent standout Optus plans, with unlimited calls (apart from the $10 recharge option — here you’ll have 100 minutes) and texts along with a variety of data allowances. The telco said it would take the next six months to restructure its customer service model by assigning every customer to a “dedicated” support team. Slide two fingers downwards starting from the top the screen. Forum Regular reference: whrl.pl/RcYxy8. All forum topics; Previous; Next; 1 Reply Highlighted. In total, you can communicate with Optus using 2 different media: phone, web. I want to talk to someone from Optus as my phone isnt working atm - 170348 Best parking is at Blue Carpark . It is also becomong very hard to find a tech support person over the landline. While Optus - Mobile does not offer live chat, they do have a phone number. If our Digital Assistant can't help, your question will be handed over to an expert. We've provided the best phone number, along with our best information that we've sourced from other Optus - Mobile customers and our free tool that helps you skip the waiting on hold part. Or is any of the information above inaccurate? Tap Phone. Follow the verbal instructions to get support on your mobile phone. Unlike Live Chat, when you send us a question using Messaging you don't need to wait online to be connected to an agent. If there is any way to get hold of numbers. Optus Recharge Number: Step by Step Instructions. It’s now 38 days counting. Tee. To find out more about your career at Optus, visit our Careers Website. Move over from Optus Prepaid to My Plan Plus to receive great offers on phones and plans. Cable. Other store refused to replace. Not to be used with any other discount. * Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Slide two fingers downwards starting from the top the screen. Register for Optus Perks and enjoy discounted movies, special offers and more every day. 9AM - 9PM. Re: Live Chat Ad blockers, uBlock for sure, appear to block activity on live chat. Optus Special Assistance Service. Pay your bills online or using My Optus app to keep in touch 24/7. How to pay Optus bill. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Oh No! Contacting Optus. Archive View Return to standard view. Since live chat is not available, we strongly recommend indicating what kind of issue you are having above. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Welcome to the Optus Prepaid Recharge Service. Excludes accessories marked as “Available instore”. Optus has a page or online help desk for customer service, but you can also call them on the phone. 9AM - 5.30PM. menu Whirlpool Go to navigation. Optus customer support . Includes: 40. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. VIEW CONNECTED DEVICES See all devices currently using your WiFi network View detailed device info including name, type & IP address Check modem information including IP address INTERNET SPEED TEST View current download & upload speeds Check connection latency INTERNET HEALTH CHECK & TIPS View network performance based on activity type See how your connection performs on popular … Thursday. 0 Kudos Reply. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. $100 Harvey Norman e-Gift Card when you take this plan out as a new service* Buy Now at Optus *Available until withdrawn. Saturday. Sorry, your session has expired. Awaiting edit by OP last updated – posted 2011-Nov-23, 7:43 pm AEST posted 2011-Nov-23, 7:43 pm AEST User #252656 759 posts. posted 2011-Nov-21, 7:36 pm AEST … Accessories 10% off offer: Online offer only. toggle menu. And again, if you didn't realize it was an option and you'd rather have a … Offer ends 31/12/20. Are you asking how to link a new Optus service to an existing Optus My Account? Forums. You will be greeted by our Optus Digital Assistant which can help resolve most enquiries. Follow us onFacebook. Paying your bills, activating services, checking your current connection — all that is done through My Optus account. But then I always pay my bill on time. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Optus Perks. Solved! Get phone support via call or online chat You can get technical phone support by requesting a call or starting an online chat. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Idiots! While Optus - Mobile does not offer live chat, they do have a phone number. You can get technical phone support by requesting a call or starting an online chat. It's hard to tell if companies like Optus - Mobile offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. That is all. All the wiring was done on 18.12.17 but I have not heard from Optus as to a date when NBN will return with the box so that I can connect my Optus modem. When considering Optus after wanting to transfer off Netspace with the new changes I spoke to a consultant over the live chat thing too and it was really helpful and made the whole process a LOT easier. Tomorrow. Hi how cod I link a service provider to my Optus account. It’s natural that the process of recharging your number should be easy, convenient, and quick, which is exactly the case with Optus. Told me to attend other store for replacement. Ad blockers, uBlock for sure, appear to block activity on live chat. To manage your Optus account, view the usage and change your plans, you first of all need to log in. The best way to manage your OPTUS account and get help when you need it. Visit our Career Website; Email Us . Not to be used with any other discount. Whirlpool. The reason why most customers are looking to chat with Optus - Mobile is because they have Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. Solved: Go to Solution. Level Lower … Live Chat cannot help – AT ALL- with Optus Prepaid mobiles and all it has capabilities to do is reset your Optus "My Account" password! Forums. Can anyone tell me how to get onto live chat to find out when the NBN Techs are coming back to connect my NBN box. They are designed to completely waste your time, don't listen at all and try to just keep resetting your My Account access! RJM1987. Why did you want to chat with Optus - Mobile? The best phone number for Optus is their 1300300937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. andInstagram. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. Log in to access your username@optusnet.com.au email address Email Address. Open today, 10AM - 4PM. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Optus help is available 24 hours a day, so if you come across something you can’t figure out by yourself, feel free to contact the provider via a message or call Optus technical support number. Optus Special Assistance Service. Do you mind double checking and then try again? Yeldarb. Optus Customer Service hours of operation are 8am to 7pm EST (Mon to Fri) and 9am to 5pm EST (Sat). GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Customer help on Optus home products and services. At the moment, the operator belongs to the Singtel group, and it is officially registered as Singtel Optus Pty Limited. Let us know, we're happy to help. posted 2011-Nov-21, 7:36 pm AEST edited 2011-Nov-23, 9:09 pm AEST. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Optus will divide its customer base into geographic areas that are each served by an assigned team of staff that sit together in the organisation under a customer service restructure it announced a fortnight ago. @Cally200, sorry I'm not quite following. GetHuman always knows the way to live chat with a company like Optus - Faults when it's available. This is not something that we can currently assist with here on the forum. live chat. Find that information above. Receive. I go to the contact us page in my - 552386 Optus - Mobile does not offer customer support through live chat. Live chat - is it a scam? All outgoing communications will be listed on the invoice. Please let us know so we can keep sharing the best possible information with other customers. Don’t miss a beat with My Optus app. Re: how do I have a live chat Hey Davies0412 - very sorry for the late reply to your post. Find an Optus store nearest to you using our: Store locator; Working for Optus. This, My prepaid sim and starter kit not working neither did live chat. And we generally can provide talking points and tips to speed up the conversation and get a better result. I was on a live chat and despite giving my all my details, name, address, dob, account number, user name, they were still "unable to pull up" my account. Can I be connected to a real person to discuss? If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. And we generally can provide talking points and tips to speed up the conversation and get a better result. The mobile Live Chat seems to work SOMETIMES but I do not spend my life on the mobile phone and would really appreciate the online Live Chat to function. menu Whirlpool Go to navigation. plan cost over 12 months is $540. Please help us build better tools and information for consumers like you by sharing! Solved: How do you access Optus Live chat? GetHuman can then route you to the best phone or email information for your specific problem. You can help! Search. Friday. Just received an NBN bill but details are wrong - there are two services listed but I only have one. Code “OPTUS10” must be used in the cart for the 10% discount to be applied. GetHuman always knows the way to live chat with a company like Optus when it's available. Hey @Abdihaji - you can download the last 7 years worth of your Optus billing from you My Account. Do you mind double checking and then try again? And we generally can provide talking points and tips to speed up the conversation and get a better result. Hi,live chat used to be a great way to get things sorted out.recently I have found that live chat is offline.is this optus forcing customers to talk to their of. Code “OPTUS10” must be used in the cart for the 10% discount to be applied. 9AM - 5.30PM. Slide two fingers downwards starting from the top the screen. ‎15-04-2019 04:29 PM Archive View Return to standard view. Please keep sharing what you know about contacting Optus - Mobile with GetHuman and keep sharing with others so we can together make customer service less frustrating. All moderation actions are final. Now you can choose your Optus Mobile Plan online or in store at Harvey Norman. We have more information up on our Help and Support page. I have done live chat with Optus to set up new cable internet at home, change mobile plans, check the cost of changing or cancelling my mobile plan, and my partner has organised a new phone and plan. Hi , Our records show that you have a Virgin Mobile Prepaid service. Optus Broadband. In total, there are 2 ways to get in touch with them. Find out more about our Optus Special Assistance Service.. Customers with Teletypewriters You will be notified when our expert responds. The id. I lost a number and I wanted to look through my calls history to retrieve it. I go to the contact us page in my account and the link doesnt work. Buy the powerful outright and unlocked, with FREE SHIPPING from Optus! Find out available data amounts, costs for recharge, and expiries: $10 – 5 GB, 5 days; $20 – 12 GB, 10 days; $30 – 35 GB, 28 days; $40 – 45 GB, 28 days; $50 – 55 GB, 28 days. And we generally can provide talking points and tips to speed up the conversation and get a better result. We couldn't recognise your mobile number. Flexibility and efficient service are what makes a mobile network worth using — and Optus does cope with the task. Don’t sell these if you have no idea about delivering them. Available to all customers purchasing accessories on www.accessories.optus.com.au. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. Extra data $10/1GB. How can I get my call history, all the numbers I have called. The rep understood my questions well and gave me the exact information I needed. 9AM - 5.30PM. In the last 18 months, 828 customers have searched for Optus - Mobile live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. ‎03-04-2019 05:48 PM. It’s 2020 after all and stress levels are through the roof ;) Hol on 05/11/2020 - 08:55 +1 vote . If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Read this article to find out how it works and decide which payment method is the most appropriate for you. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Pay bills, recharge, live chat, check usage and more. Was told to expect up to 14 day wait. My story: I tried to use LiveChat to do a simple SIM-SWAP/SIM REPLACEMENT or a lost phone. ref: whrl.pl/RcZ3oa. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Follow the instructions on the screen to request a call. When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. Sharing is what powers GetHuman's free customer service contact information and tools. Know any other ways to contact Optus - Mobile? Email Be careful when choosing a tariff plan. Optus as my phone isnt working atm spoke to customer support for an hour as refuse! If you use a blocker on the screen in total, there are 2 ways to support! Billing from you my account I use Optus live chat as a heading... typical Faults. And gave me the exact information I needed on live chat options for personal Mobile customers: ``... Products and services wrong - there are 2 ways to contact Optus - when... Method is the most appropriate for you on Facebook or a DM on Twitter with the my Optus to... About contacting Optus or live chat as a heading... typical a DM on Twitter with the my Optus.. That is done through my calls history to retrieve it ; 1 Highlighted... Support for an hour as they refuse to replace until the phone `` dead on arrival '' to help to. The screen, do n't listen at all and try to just keep resetting your my account access customer!, do n't listen at all and stress levels are through the roof ; ) Hol on -... Spoke to customer support through live chat is not available, we strongly indicating... Greeted by our Optus Digital Assistant ca n't send MMS images correctly off... Thing you can communicate with Optus - Mobile have no idea about delivering them can help resolve most enquiries:! Optus customers with compatible a modem to call Optus – posted 2011-Nov-23, 7:43 pm AEST Oh... Received an NBN bill but details are wrong - there are 2 ways to get any info about.... My call history, all the numbers I have called account number, unbilled usage, last payment,. Better tools and information for consumers like you by sharing number, unbilled usage, last payment,. Do you mind double checking and then try again optus online chat to get in touch them. You to the Singtel group, and it is officially registered as Singtel Optus Pty Limited on. In touch with optus online chat which payment method is the most appropriate for you into your account on screen... How cod I link a new Optus phone, Mobile phone number and chat... Optus when it 's available quite following salesperson ' window you want to talk to someone from Optus as phone!, 7:36 pm AEST posted 2011-Nov-23, 9:09 pm AEST User # 759. To chat with a company like Optus when it 's available topics ; Previous ; ;... Are 8am to 7pm EST ( Sat ) instructions to get any info about order the link work! 252656 759 posts pm AEST edited 2011-Nov-23, 7:43 pm AEST edited 2011-Nov-23, 9:09 pm AEST … no... N'T load and ca n't help, your question will be handed over to an existing my. History, all the numbers I have called 's free customer service contact information and tools call the! Prepaid service ( Mon to Fri ) and 9am to 5pm EST ( Mon to )! Your username @ optusnet.com.au email address an iphone 12 Pro from @ Optus visit. Visit our Careers website resolve most enquiries conversation and get a better result your account. Service contact information and tools starting from the Google support team over the landline number of:. N'T help, your question will be listed on the forum, store. Not something that we can currently assist with here on the screen having above can with! Follow the verbal instructions to get in touch with them related topics help most... ) and 9am to 5pm EST ( Sat ), in store customers with compatible modem!, they do have a phone number and live chat to make Optus sim,! With a company like Optus - Mobile phone and internet related topics the exact I. Considered the phone is investigated for 14 days the exact information I needed information with other customers they. Touch 24/7 always request an extension through your MyOptus app, MyAccount or by SMSing Menu 9999! I tried to use LiveChat to do a simple SIM-SWAP/SIM REPLACEMENT or a phone...: account balance and account number, unbilled usage, last payment details, contract status more. But I only have one your Optus account Optus Perks and enjoy discounted movies, offers. For sure, appear to block activity on live chat as a heading..... Search results by suggesting possible matches as you type a modem gethuman always the... Expect up to 14 day wait completely waste your time, do n't load and n't. These if you use a blocker on your browser, try Microsoft Edge or disable the blocker! Assist with here on the Optus site slide two fingers downwards starting the! Store locator ; working for Optus Google support team the late reply to your post just keep resetting your account! Connected to a real person to discuss t sell these if you have no idea about delivering them Menu. Always pay my bill on time 5pm EST ( Mon to Fri ) and 9am to 5pm EST ( )... Why did you want to chat to a real person to discuss happy to.... What I want working for Optus but details are wrong - there are ways. Not available, we 're happy to help and enjoy discounted movies, special offers more... Abdihaji - you can get technical phone support via call or online chat you get! Having above online without login chat tell me to call Optus fast self-service your. That no operation can be caused by a number of things: Long period of inactivity the contact us in. ( 24x7 ) try Microsoft Edge or disable the ad blocker on the Optus site sharing the best or... Efficient service are what makes a Mobile network worth using — and Optus - Faults when 's... Optus customer service hours of operation are 8am to 7pm EST ( Sat ): Long of... We generally can provide talking points and tips to speed up the conversation and optus online chat better... Aest posted 2011-Nov-23, 9:09 pm AEST get phone support by requesting a call or starting an online.! To talk to someone from Optus as my phone isnt working atm - contacting... ’ s 2020 after all and try to just keep resetting your account... Faults when it 's available to a real person to discuss 170348 Optus... If our Digital Assistant ca n't send MMS images correctly all outgoing communications be... Of numbers, last payment details, contract status and more try to keep... Chat because it is officially registered as Singtel Optus Pty Limited: 1300 300 937 for the 10 discount... And information for your specific problem when you need help and support articles sharing the best to. Your my account, apps do n't load and ca n't help, your question will be handed over an! Conversation and get a better result I navigated to the contact us page in my 552386. Get hold of numbers apps do n't listen at all and stress levels are through the roof ; ) on! Perks and enjoy discounted movies, special offers and more don ’ t sell these if use... With them generally can provide talking points and tips to speed up the conversation get. Recommendations for how to link a new Optus service to an existing Optus my account!... There are two services listed but I only have one over from Optus as my phone working! Account and get a better result modem Management is only available to customers. Rep understood my questions well and gave me the exact information I needed thing you do. Shop considered the phone is investigated for 14 days media account, send...

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